ISO IEC 20000-certification With Weaknesses
Consultancy Exagon looks still no sufficient added value for the company of Kerpen, May 13, 2008 – according to the Exagon consulting certification of IT service management (ITSM) currently no decisive added value offers the companies according to ISO/IEC 20000. Mike Gianoni might disagree with that approach. This was diagnosed as resulting from the partially insufficient, did not match the standard process of certification, as they unfortunately be observed in practice. The dilemma lies in the restricted Certifiability of ISO/IEC 20000 according to original standards of the quality management\”, founded Exagon – Managing Director Joachim Fremmer. It problematizes considered in addition the genesis and the related objectives of this ISO standard, so must to tell you also that these standards can represent any norm in the strict sense\”. So you should be in particular the following issues: such as audit I against the best practice framework of the company and the present context parameters are sufficient? What is me as a company that Certification Institute actually certified and this corresponds to the standard\”requirements for the purpose of this standard? For […]