CCW 2013: holistic approach to service communication ecenta Walldorf presented, on this year’s Call Center World focuses on solutions that enable a holistic approach in the service communication the 01 February 2013 of ecenta AG. The integration of social media monitoring, CRM and multichannel communication plays an important role here. How this can be done, shows the company from Walldorf at stand A13 in Hall 2. Also presents two solutions that have been recently certified by SAP as a rapid deployment solutions ecenta from February 26 to 28 in Berlin. “Contact Center as well as companies which service and customer communication play a major role, facing major challenges through social media: more than ever, disappointed customers spread their displeasure with the help of social media and this often long undetected by companies”, explains Joachim Schellenberg, Manager of business development at the ecenta AG. They react fast and efficient, then developed quickly a storm, the bad press, decreasing image values and often decline resulted has become.” In response to this development center world presents ecenta on the next call strategies and […]

Precious data recovery from hard drives is possible the digital storage of data is not new. For years, digital, we store our business and personal data. This has brought us many benefits, such as rapid access, rapid processing, the paperless office, and much, much more. But also the risk of data loss due to a disk error is accompanied by the comfort. For more information see Angus King. By an accidental mouse click, a virus attack, a software malfunction or physical damage to the hard drive of your computer, you can lose your all data. Data rescue techniques such as data recovery you can get back all your important data hard drive in almost any situation of data loss. Long gone are the days of frustration and the financial setbacks due to disk problems. However, know many people who are not computer professionals or are not explicitly with the inner workings of a computer familiar, nothing of the possibility of hard drive recovery. To take advantage of this modern technology and a to choose good service provider, we need to […]

Expert knowledge of the Microsoft Certified Partner In the coming year brings Microsoft the new and revised in many areas and improved version 2010 of the MS Project Server on the market. Some companies that have the MS Project Server 2003 or 2007 in use, will want to take advantage of new features and evaluate a professional approach of migration in the coming year. As many server-driven business applications, a smooth upgrade to a higher version requires precise knowledge of process that on the technical side as well as from a technical standpoint. Today, the Grobman & Schwarz GmbH, Microsoft Certified partner and expert in multi project management using MS Project Server, evaluated the exact conditions to move the older productive MS Project Server system to the new. Our customers rely on our many years of experience with the Microsoft Project Server and know that we in time a transparent migration package can offer release of MS Project Server to the final in 2010. The exact technical procedures will be repeatedly tested, which guarantees a smooth moving can “, as […]

GWAVA wants to establish in cooperation with SOS software distributor its products for Microsoft Exchange software service. Ahaus / Augsburg, 19 September 2012 so far are the GWAVA product lines very successfully distributed environment in the Novell. SOS software service are designed to also reseller, its Exchange customers to offer a safe and legally compliant email archiving. At the beginning of the cooperation GWAVA and SOS offers a free starter package software service all interested trade partners. This includes a not for resale version of the archiving solution retain not-for – resale version for own use (12 months subscription license), access to the hotline retain as presales support, German language support & service, free Einfuhrungswebinar, free, 12-month membership in the GWAVA partner program (GWAVA authorized partner) and high margins as GWAVA partner. Interested partners can request no obligation under the starter package. We see for GWAVA yet no alternative solution most Market. The products cover exactly the needs of Microsoft Exchange Server customers and are also so successful. In addition, GWAVA continues on a 100% Channelstrategie that allows resellers, sales […]

QLogic offers 8-Gbit/s fibre-channel solutions for IBM BladeCenter systems to QLogic is the first manufacturer in the market, offering comprehensive and affordable 8 GB/s fibre channel (FC) end-to-end network solutions for IBM BladeCenter systems. Using these solutions, IBM customers can connect their BladeCenter systems to all SAN fabrics that match the current fibre channel standards. The offer includes the QLogic 8-Gbit/s fibre channel- and 1-GbE-combo-extension-card (CFFh), QLogic 20-port 8-GBit/s Fibre-Channel-SAN-switch modules and the QLogic 20 port 8-Gbit/s Fibre-Channel smart pass-thru module. Through the integration of the new generation 8-Gbit/s-QLogic modules companies using IBM BladeCenter systems, can operate more efficiently as VMware systems insert more server applications and virtual machines into their existing environment and thus exploit the functionalities in greater degree. The QLogic switch solutions enable the N_Port_ID virtualization (NPIV) or E_Port connection to any standard-compliant fabric, where edge and FC switch manufacturer leading Director switches from QLogic or other components are used. Fully interoperable modules that allow companies to integrate more blade servers and I/O resources and thus expand their infrastructure in a simple way. The QLogic 8-Gbit/s fibre […]

Actricity sees no threats to open source systems as a result of the acquisition of SUN by Oracle, the Swiss company Actricity AG, software portals on Java and MySQL-based experienced manufacturer of business, fear no negative market developments through the acquisition of SUN by Oracle. Michel sees Henlin of Actricity mother Codex does not endanger the independence of royalty-free and open source technologies and the innovative power of the big developers lobby. The OpenSource community let impose anything and will provide alternatives if necessary, so Henlin in advance of the international open source and Java Developer Conference Jazoon’ in Zurich from 22 to 25 June of 2009 Eschbach at Freiburg, June 19, 2009 the Swiss business software maker Actricity uses years open source based components for its CRM and customer service portal, as well as for his new service provider-ERP. Since 2004, Eclipse is used as a development platform, especially MySQL as a database. Also with the application servers TomCat and Apache Web server, Actricity relies on royalty free products. Jasper products are used for reports, smaller open source components […]

New Ricoh: A3 copy system Aficio MP 1900 Hannover, March 16, 2010 new digital A3 Copier Aficio MP 1900 carrying high output speed and multiple paper processing functions to do this with, to facilitate the day-to-day operations of the Office. The system is suitable for use in small offices and workgroups looking for readily available copies and a high ease of use. After 10 seconds of warm-up is the Aficio MP 1900 fully operational and supplies the first copy 6.5 seconds. He retains his constant copying speed of 19 black and white pages per minute even for larger copy jobs. Also larger sheet copy jobs can be done quickly without having every single sheet must be placed on the platen thanks to the optional automatic document feeder (ADF). Up to 30 sheets have in the ADF. Special formats of paper or paper weights up to 162 g / m2 be easily pulled via a bypass. Keep up on the field with thought-provoking pieces from Restaurant Michael Schwartz. In addition to a recommended usage volume of 3,000 pages is the maximum […]

EMC sells the first on the market of available FCoE CNAs of the QLogic 8000-family in the future within the framework of its EMC Select program for use in fibre channel-over-Ethernet-have developed networks (FCoE) converged network adapters (CNAs) the QLogic 8000 family were now the E-Lab tested EMC “-certificate.” The seal indicates that suitable solutions for use with EMCs of first EMC FCoE switch Connectrix NEX-5020. The combination of the solutions in SAN environments enables the connection of servers with fibre-channel network storage systems EMC CLARiiON, EMC Celerra, and EMC Symmetrix. Thus customers can continue to use their existing fibre channel infrastructure, investments already made are protected. The E-Lab tested “certification the predicate of”E-Lab Tested”products that succeed in the E-Lab qualification process extensive interoperability testing under real conditions receive. This gives you the assurance that the products smoothly play together customers and easy for the purchase decision. Through the Combination of E-Lab tested-certified QLogic 8000 CNAs with EMC FCoE switch products and fibre channel based storage systems can already merge storage and data networks. QLogic 8000 FCoE adapter in the […]

In addition to the cost savings, customers commend especially the valuable strategic information with which they critically analyse their own situation learn. “The talks help better develop its own strategy and actions”, a contracting authority is pleased about his newfound knowledge. In addition, there is also the possibility to activate a special savings potential for users: by placing on software maintenance by a third party, they can their annual maintenance costs – and that means: halve the largest ongoing cost drivers in the entire SAP system – while maintaining quality. The feasibility study on the third-party maintenance with the customers, analyzes how much it would make sense to draw software maintenance by third parties into consideration. “This is a highly individual decision which depends on many factors such as the used modules, the maintenance, the future planning etc.”, so Williams next. “Third-party maintenance not suitable for anyone.” Short profile Anand SUSE software that specialises in marketing so-called silent software. These include used software products and licenses acquired valuable, meanwhile, are written off in the balance sheet and used no longer […]